Event Management, Incident Management, and Problem Management belong to which ITIL Service Lifecycle Phase?

Service Portfolio Management, Financial Management, Demand Management and Business Relationship Management belong to which ITIL Service Lifecycle Phase?1 pointService OperationsService ImprovementService TransitionService DesignService Strategy

Which of these is not a stage in the ITIL service lifecycle?a.Service operationb.Continual service improvementc.Service designd.Service implementation

In the ITIL guidance on incident management, what is one of the key purposes of the incident management process?a.The purpose of incident management is to prevent incidents from occurring by identifying the root cause.b.The purpose of incident management is to prevent changes from causing incidents when a change is implemented.c.The purpose of incident management is to ensure that the service desk fulfills all requests from users.d.The purpose of incident management is to restore normal service operation as quickly as possible.

Log, Assign, Track, Categorize, Prioritize, Resolve and Close are all steps in which ITIL process?1 pointIncident ManagementProblem ManagementEvent ManagementChange Management

The process in ITIL where changes are released to an IT environment is called what?1 pointProblem ManagementRelease ManagementIncident ManagementChange Management