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Read the work situation below and choose the statements that are LEAST EFFECTIVE and MOST EFFECTIVE to you.Work Situation:James has been in his management position for many years and is comfortable there. Recently, the CEO has been applying pressure on James to get his department to become more computer literate, something that has pushed his comfort level.The CEO assigned a computer expert named Randal to James’ unit to help with training. Since coming on board, Randal has been aggressive in making recommendations for technology advancement. Yesterday, James overheard Randal make a demeaning comment to one of his employees that asserted James had not learned much so far and may not be capable of managing the unit anymore. If you were James, which responses would be the most effective and least effective?Choose OneLEAST EFFECTIVEStatement Choose OneMOST EFFECTIVEFace up to Randal about his comments since any more are likely to erode the morale of your unit. Try to be more proactive in learning the programs that Randal has recommended. Speak with the CEO and ask if you can get a different computer expert on your team. Don’t worry about the comment and ask Randal how you can better improve your computer knowledge.

Question

Read the work situation below and choose the statements that are LEAST EFFECTIVE and MOST EFFECTIVE to you.Work Situation:James has been in his management position for many years and is comfortable there. Recently, the CEO has been applying pressure on James to get his department to become more computer literate, something that has pushed his comfort level.The CEO assigned a computer expert named Randal to James’ unit to help with training. Since coming on board, Randal has been aggressive in making recommendations for technology advancement. Yesterday, James overheard Randal make a demeaning comment to one of his employees that asserted James had not learned much so far and may not be capable of managing the unit anymore. If you were James, which responses would be the most effective and least effective?Choose OneLEAST EFFECTIVEStatement Choose OneMOST EFFECTIVEFace up to Randal about his comments since any more are likely to erode the morale of your unit. Try to be more proactive in learning the programs that Randal has recommended. Speak with the CEO and ask if you can get a different computer expert on your team. Don’t worry about the comment and ask Randal how you can better improve your computer knowledge.

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Solution

LEAST EFFECTIVE: Speak with the CEO and ask if you can get a different computer expert on your team.

MOST EFFECTIVE: Try to be more proactive in learning the programs that Randal has recommended.

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