Single choice3)Here's a sample comment from a customer: "The customer service representative was rude and incompetent. He kept putting me on hold." Based on this verbatim, which is an example of behavior we should coach the teammate on? Putting the customer on holdBeing incompetentBeing rude

Which of the following approaches is most appropriate to bring back a coachee to the topic if he she is deviating regularly– 1. Being assertive about the need to stick to the topic 2. Taking time with the conversation and eventually bringing him/her

Which of these statements best describes a team player?Putting aside any conflictsKeeping your commitments to the teamBeing honest with your teammatesAll of these

Keep practising that move until coach blows the whistle.Is the underlined word correctly used in the above sentence? It is correct.It is wrong.Next

Which of the following approaches is most appropriate to bring back a coachee to the topic if he she is deviating regularly*Being assertive about the need to stick to the topicTaking time with the conversation and eventually bringing him/her

7.  While communication with the             ,              phrases and            have to be used in their            contexts.*(a) customers, polite, expressions, appropriate(b) relatives, harsh, gestures, inappropriate(c) Subordinates, impolite, impressions, true(d) audience, rude, dialogues actual