How does Netflix maintain a high customer retention rate?Multiple Choiceusing data analytics models to determine what customers want to watchanalyzing raw data models to assess customer viewing preferencesusing complex data-mining algorithmsAll of the answers are correct.

How does Netflix choose what shows to provide for its viewing audience?Multiple Choiceusing data analytics models that predict customer behaviorchoosing popular movies advertised in mainstream mediachoosing as many of the latest released movies as they canchoosing viewing options randomly based on intuition

In the Netflix scenario, how does Netflix make correct recommendations so quickly?Associates preferences to features of the available moviesTime Series AnalysisRegression Analysis

Which of the following focuses on understanding and predicting the rate at which customers stop using a product or service? A. Cohort Analysis B. Churn Analysis C. Retention Analysis D. Milestone Analysis

Which data mining method creates customer profiles based on purchase patterns, demographics, and other criteria and places them into various categories?Multiple choice question.Customer segmentation analysisRecency-frequency-monetary analysisPredictive modelingLifetime value analysis

What is the objective of customer retention in CRM?Question 50Answera.Building better relationships with existing customersb.Increasing the range of products bought by the customerc.Understanding customer needs for future developmentd.Convincing potential customers to make the first purchase