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You are building an AI system that can escalate a customer service call if the customer’s mood becomes angry. Which Watson Service(s) can help you with this?1 pointWatson Language TranslatorWatson Tone AnalyzerWatson Text to SpeechWatson Discovery

Question

You are building an AI system that can escalate a customer service call if the customer’s mood becomes angry. Which Watson Service(s) can help you with this?1 pointWatson Language TranslatorWatson Tone AnalyzerWatson Text to SpeechWatson Discovery

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Solution

The Watson Service that can help you with building an AI system that can escalate a customer service call if the customer’s mood becomes angry is the Watson Tone Analyzer. This service uses linguistic analysis to detect communication tones in written text.

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