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Which of the following address performance standards and measurement?Group of answer choicesFormal controlsDialogue with headquartersBoth formal and informal controlsInformal controls PreviousNext

Question

Which of the following address performance standards and measurement?Group of answer choicesFormal controlsDialogue with headquartersBoth formal and informal controlsInformal controls PreviousNext

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Solution

Both formal and informal controls address performance standards and measurement. Formal controls include procedures, rules, and policies set by the organization. They are typically documented and have specific standards. Informal controls, on the other hand, are more about the culture, values, norms, and beliefs within the organization. They can influence performance standards and measurement by shaping the behavior and attitudes of the members of the organization.

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