Identify a situation that will evoke a negative emotional response from the listener.Multiple choice question.A manager allowing an employee to participate in the decision-making processA manager making a sexist comment about an employeeA manager publicly commending an employee for good workA manager complimenting an employee's appearance

Multiple Choice QuestionWhen giving a negative performance review of an employee, you shouldMultiple choice question.focus only on the attitude of the employee.provoke the employee into becoming defensive and speaking up.comment only on things that you have observed, not thoughts and feelings.act as if the employee has personally hurt your feelings.

Emotions that are organisationally required and considered appropriate in a given job are termed ________ emotions.ConditionalControlledFeltDisplayed

Who should respond to negative comments posted about a company on social media?Multiple choice question.The owner of the businessAny employee who notices the commentsExperienced managersThe company's most confident, forceful employee

Multiple Choice QuestionAn employee's attitude toward his or her job, employer, and colleagues is referred to as that employee's ______.Multiple choice question.behaviormoralemotivationproductivity

If a supervisor acts in an aggressive, disrespectful way toward employees, how are the employees likely to respond? (Choose every correct answer.)Multiple select question.Feel depressedMake more of an effort to be good citizens at workFeel less satisfied with their jobsEngage in deviant behavior at work