TEST III  –  TRUE OR FALSE (15 pts.)Direction:  Write the word TRUE or FALSE for your answer.  Failure to follow instructions means incorrect.Your answer1.  Habit 5 is a character-based code for human interaction and collaboration.*Your answer2.  Think Win-Win is an attitude dedicated to seeking mutual benefit and is built on trust.*Your answer3.  Autobiographical listening can be appropriate, in times of high emotion.*Your answer4.  Most of us learn to base our self-worth on comparisons and competition.*Your answer5.  A person who listens Empathically should not be afraid of silence.*Your answer6.  To consider only your needs is a highly effective paradigm.*Your answer7.  Emotional Bank Account has no bearing in the Empathic Communication.*Your answer8.  Think Win-Win is about being nice, or a quick-fix technique.*Your answer9.  Most of the time, using one or two empathic responses doesn’t allow the person to feel heard.*Your answer10.  “I compete rather than cooperate” is a Lose-Win mindset.*Your answer11.  According to Dr. Stephen Covey, “Public Victory must precede Private Victory.”*Your answer12.  In seeking to be understood, it’s not wrong to also share your story yet it is also of same importance to watch for the red light.*Your answer13.  Private Victory requires developing self-mastery and independence.*Your answer14.  I have a Win mindset if "as long as I win, I don't care if you win or lose."*Your answer15.  Most of us learn to base our self-worth on comparisons and competition.*Your answer

10. What are common barriers to think Win-Win?          A. Not having a clear end in mind.          B. Not having a Win-Win mindset.          C. Not valuing People and relationships.          D. All of the above.*Your answer11. Which of the following are “Autobiographical Responses” as taught in Habit 5?        A. Probe, Evaluate, Interpret, Interrupt        B. Probe, Advice, Evaluate, Interpret        C. Accuse, Advice, Interpret, Probe        D. Elaborate, probe, Interpret, Evaluate*Your answer12. You tell a friend, “I’m frustrated that I didn’t get a pay raise.” Your friend responds, “The same thing happened to me, you need to get another degree like I did.” Which Autobiographical Response did your friend use?                     A. Probe                            B. Advice                     C. Interpret                     D. Evaluate*Your answer13. To apply Empathic Listening effectively, which of the following do you need to do?                     A. Listen to respond.                     B. Listen for the words and feelings                     C. State your intent first and clearly.                     D. Prepare your response*Your answer14. Identify two key things effective people do to understand others.  A. Listen first to another person; listen for content, feelings and body language.  B. Show genuine sympathy for people, and agree with them to help them feel understood.  C. Demonstrate consideration by exploring possible solutions, ideas, or alternatives.  D. None of the above*Your answer15. Which of the following are results of seeking first to understand?  A. Building respectful relationships.  B. Creating intellectual arguments.  C. Finding compromise.  D. Applying a Win-Lose mindset.*Your answer16. When emotions are high or when there is a conflict, it’s best to:   A. Probe and advice to understand and find a solution.   B. Pretend to listen to diffuse the situation and                      understand   C. Practice empathic listening to understand.   D. Reach understanding by making your point first.*Your answer17. When you seek to be understood, it is most effective to use            A. Co-dependent messages.            B, Win-win messages.            C. “I” messages.            D. Sympathetic messages*Your answer

9. The results that occur for a person who consistently thinks with a win-win attitude might include:                     A. More lasting relationships.                     B. Increased competitiveness.                     C. Winning more arguments                     D. Giving in to preserve the peace.*10. What are common barriers to think Win-Win?          A. Not having a clear end in mind.          B. Not having a Win-Win mindset.          C. Not valuing People and relationships.          D. All of the above.*Your answer11. Which of the following are “Autobiographical Responses” as taught in Habit 5?        A. Probe, Evaluate, Interpret, Interrupt        B. Probe, Advice, Evaluate, Interpret        C. Accuse, Advice, Interpret, Probe        D. Elaborate, probe, Interpret, Evaluate*Your answer12. You tell a friend, “I’m frustrated that I didn’t get a pay raise.” Your friend responds, “The same thing happened to me, you need to get another degree like I did.” Which Autobiographical Response did your friend use?                     A. Probe                            B. Advice                     C. Interpret                     D. Evaluate*Your answer13. To apply Empathic Listening effectively, which of the following do you need to do?                     A. Listen to respond.                     B. Listen for the words and feelings                     C. State your intent first and clearly.                     D. Prepare your response*Your answer14. Identify two key things effective people do to understand others.  A. Listen first to another person; listen for content, feelings and body language.  B. Show genuine sympathy for people, and agree with them to help them feel understood.  C. Demonstrate consideration by exploring possible solutions, ideas, or alternatives.  D. None of the above*Your answer15. Which of the following are results of seeking first to understand?  A. Building respectful relationships.  B. Creating intellectual arguments.  C. Finding compromise.  D. Applying a Win-Lose mindset.*Your answer16. When emotions are high or when there is a conflict, it’s best to:   A. Probe and advice to understand and find a solution.   B. Pretend to listen to diffuse the situation and                      understand   C. Practice empathic listening to understand.   D. Reach understanding by making your point first.*Your answer17. When you seek to be understood, it is most effective to use            A. Co-dependent messages.            B, Win-win messages.            C. “I” messages.            D. Sympathetic messages*Your answer18. Seek first to understand, then seek to be understood requires which one of the two concepts?                     A. A mindset of compromise.                     B. A willingness to be independent.                     C. A win-win mindset                     D. A win mindset*Your answer19. What do people gain when they listen empathically to others? A. The right questions to ask in order to help others solve their problems. B. An opportunity to advice someone about how to solve a problem. C. A greater understanding of someone’s problems. D. An understanding of how his or her own experience is relevant to someone else’s problem.*Your answer20. How can Habit 5 help a person build a better relationships? A. In times of conflicts or high emotions, it is best to offer advice to help people move forward. B. Listening from our frame of reference helps us understand how others might be feeling. C. Listening with the intent to understand rather than replying builds respect and trust with others. D. Listening empathically to someone helps them to better solve your problem.*Your answer

True or False: NVC is about assertive and empathic communication.Question 10Select one:TrueFalse

TEST II  –  IDENTIFICATION (15 PTS.)Direction: The following are the examples of different types of Autobiographical Listening and Responding. Identify each statement or question whether it’s a PROBE, EVALUATE, ADVISE, or INTERPRET by writing your answers in CAPITALIZED LETTERS. Don't combine Capital letters and small letters. Failure to follow instructions means incorrect.Your answer1.  You are overreacting.*2.  You always do that because...*3. How's that working out?*4. What led up to this?*5. That was really smart.*6. How about looking at it this way?*7. Here's what I think.*8. I totally agree.*Your answer9. You were probably trying to...*Your answer10. Why would you say that?*Your answer11. I'm not surprised.*Your answer12. If I were you, I would...*Your answer13. What happened?*Your answer14. I bet you wish you hadn't...*Your answer15. Have you thought about...?*Your answer

True or False: The social intelligence quotient or SQ proves that any individual cannot attempt to be altering their attitudes and behavior in response to their environment.Question 5Select one:TrueFalse