Defect rates for products and yield percentages in manufacturing are measures of quality included in the ___________ perspective of the Balanced Scorecard.Question 2Select one:a.processb.productionc.financiald.internal
Question
Defect rates for products and yield percentages in manufacturing are measures of quality included in the ___________ perspective of the Balanced Scorecard.Question 2Select one:a.processb.productionc.financiald.internal
Solution
Para responder a esta pregunta, primero debemos entender qué mide cada una de las perspectivas del Balanced Scorecard:
a. Process: Esta opción no es una perspectiva del Balanced Scorecard. b. Production: Esta opción tampoco es una perspectiva del Balanced Scorecard. c. Financial: Esta perspectiva se enfoca en los resultados financieros y cómo los accionistas ven a la empresa. d. Internal: Esta perspectiva se centra en los procesos internos de la empresa que crean valor.
Dado que las tasas de defectos y los porcentajes de rendimiento están relacionados con la eficiencia y la calidad de los procesos internos de la empresa, la respuesta correcta es:
d. internal
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