Which of the following is NOT one of the principles of quality management?Question 17Answera.Cost reductionb.Customer focusc.Leadershipd.Continual improvement
Question
Which of the following is NOT one of the principles of quality management?Question 17Answera.Cost reductionb.Customer focusc.Leadershipd.Continual improvement
Solution
The principle that is NOT one of the quality management principles is:
a. Cost reduction
The principles of quality management typically include customer focus, leadership, engagement of people, process approach, improvement, evidence-based decision making, and relationship management. While cost reduction can be a result of quality management, it is not a principle in itself.
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