Describe the EFQM mod

The EFQM Model is a non-prescriptive framework that is based on nine criteria. Five of these are 'Enablers' and four are 'Results'. The 'Enabler' criteria cover what an organization does. The 'Results' criteria cover what an organization achieves. 'Results' are caused by 'Enablers' and 'Enablers' are improved using feedback from 'Results'.

The model, which is recognized globally, allows organizations to achieve success by measuring where they are on the path towards transformation, helping them understand the gaps and possible solutions available, and empowering them to progress and significantly improve their organization’s performance.

The nine criteria of the EFQM Model are:

1. Leadership
2. Strategy
3. People
4. Partnerships & Resources
5. Processes, Products & Services
6. Customer Results
7. People Results
8. Society Results
9. Business Results

Each of these criteria have a set of sub-criteria that further detail what is expected. The model is based on the premise that excellent results with respect to Performance, Customers, People and Society are achieved through Leadership driving Strategy and Planning, People, Partnerships and Resources, and Processes.