The European Foundation for Quality Management (EFQM) is a model designed to evaluate the performance of organizations in their quest for excellence. It was developed in 1989 by a group of European organizations, with the aim of increasing competitiveness.

The EFQM Excellence Model is a non-prescriptive framework that is based on nine criteria. Five of these are 'Enablers' and four are 'Results'. The 'Enabler' criteria cover what an organization does. The 'Results' criteria cover what an organization achieves.

The 'Enablers' are:
1. Leadership: How the organization's leaders develop and facilitate the achievement of the mission and vision, develop values required for long term success and implement these via appropriate actions and behaviors.
2. People: How the organization manages, develops and releases the knowledge and full potential of its people at an individual, team-based and organizational level.
3. Strategy: How the organization implements its mission and vision via a clear stakeholder-focused strategy, supported by relevant policies, plans, objectives, processes and measures.
4. Partnerships & Resources: How the organization plans and manages external partnerships, and internal resources, to support its strategy.
5. Processes, products & services: How the organization designs, manages and improves processes to support its strategy and generate increasing value for customers and other stakeholders.

The 'Results' are:
1. Customer Results: What the organization is achieving in relation to its external customers.
2. People Results: What the organization is achieving in relation to its people.
3. Society Results: What the organization is achieving in relation to the external social, community and environmental expectations.
4. Key Results: What the organization is achieving in relation to the planned outcomes of its strategy.

The EFQM model is a dynamic model, based on the premise that 'Excellent results with respect to Performance, Customers, People and Society are achieved through Leadership driving Strategy and Planning, People, Partnerships and Resources, and Processes.'

Question

The European Foundation for Quality Management (EFQM) is a model designed to evaluate the performance of organizations in their quest for excellence. It was developed in 1989 by a group of European organizations, with the aim of increasing competitiveness.

The EFQM Excellence Model is a non-prescriptive framework that is based on nine criteria. Five of these are 'Enablers' and four are 'Results'. The 'Enabler' criteria cover what an organization does. The 'Results' criteria cover what an organization achieves.

The 'Enablers' are:
1. Leadership: How the organization's leaders develop and facilitate the achievement of the mission and vision, develop values required for long term success and implement these via appropriate actions and behaviors.
2. People: How the organization manages, develops and releases the knowledge and full potential of its people at an individual, team-based and organizational level.
3. Strategy: How the organization implements its mission and vision via a clear stakeholder-focused strategy, supported by relevant policies, plans, objectives, processes and measures.
4. Partnerships & Resources: How the organization plans and manages external partnerships, and internal resources, to support its strategy.
5. Processes, products & services: How the organization designs, manages and improves processes to support its strategy and generate increasing value for customers and other stakeholders.

The 'Results' are:
1. Customer Results: What the organization is achieving in relation to its external customers.
2. People Results: What the organization is achieving in relation to its people.
3. Society Results: What the organization is achieving in relation to the external social, community and environmental expectations.
4. Key Results: What the organization is achieving in relation to the planned outcomes of its strategy.

The EFQM model is a dynamic model, based on the premise that 'Excellent results with respect to Performance, Customers, People and Society are achieved through Leadership driving Strategy and Planning, People, Partnerships and Resources, and Processes.'

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The European Foundation for Quality Management (EFQM) is a model designed to evaluate the performance of organizations in their quest for excellence. It was developed in 1989 by a group of European organizations, with the aim of increasing competitiveness.

The EFQM Excellence Model is a non-prescriptive framework that is based on nine criteria. Five of these are 'Enablers' and four are 'Results'. The 'Enabler' criteria cover what an organization does. The 'Results' criteria cover what an organization achieves.

The 'Enablers' are:
1. Leadership: How the organization's leaders develop and facilitate the achievement of the mission and vision, develop values required for long term success and implement these via appropriate actions and behaviors.
2. People: How the organization manages, develops and releases the knowledge and full potential of its people at an individual, team-based and organizational level.
3. Strategy: How the organization implements its mission and vision via a clear stakeholder-focused strategy, supported by relevant policies, plans, objectives, processes and measures.
4. Partnerships & Resources: How the organization plans and manages external partnerships, and internal resources, to support its strategy.
5. Processes, products & services: How the organization designs, manages and improves processes to support its strategy and generate increasing value for customers and other stakeholders.

The 'Results' are:
1. Customer Results: What the organization is achieving in relation to its external customers.
2. People Results: What the organization is achieving in relation to its people.
3. Society Results: What the organization is achieving in relation to the external social, community and environmental expectations.
4. Key Results: What the organization is achieving in relation to the planned outcomes of its strategy.

The EFQM model is a dynamic model, based on the premise that 'Excellent results with respect to Performance, Customers, People and Society are achieved through Leadership driving Strategy and Planning, People, Partnerships and Resources, and Processes.'

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