Select one of the following to determine the proper procedure for shutting down the computerJust unplug the computerGo to the Start menu and click “shut down”Push the lighted button on your processorIt’s best to never turn off your computer

What is the very first step that should be taken when performing work with a computer?Group of answer choicesYou should remove the power supply.You should power down the system and unplug it.You should back up any important data.You should ground yourself.

An employee submitted a support ticket stating that her computer will not turn on.Which of the following troubleshooting steps should you take first? (Select two.)answerOpen the computer and replace the power supply.Make sure the keyboard and mouse are plugged in.Make sure the surge protector is turned on.Use a multimeter to test the power supply.Make sure the power cord is plugged into the wall.

A computer is doing weird things, such as shutting down unexpectedly and hanging. You suspect a power problem. You check the power good (power OK) signal on the power supply’s main motherboard connector. The voltage reading shows that you have power (+2.5 volts). What are you going to do next?This type of question contains radio buttons and checkboxes for selection of options. Use Tab for navigation and Enter or space to select the option.optionACheck the wall outlet voltage.optionBReplace the power supply.optionCCheck the power supply cable for resistance.optionDCheck the voltage coming out of a Molex or SATA connector.

If you suspect your computer is infected with a virus, which of the following steps should you take to address the issue:Select one:Run a virus scanReformat the hard driveDo nothingDestroy the computer

To fix a problem you are having with your PC, you have determined that you must flash the computer's BIOS. Which of the following would MOST likely need to be completed prior to flashing the BIOS? (Select two.) answer Locate the flash utility or tool that was shipped with your computer. Test the memory to ensure that it is functioning properly. Create a backup of the hard disk in the event of a failure. Download the flash utility or tool from the manufacturer's website. Properly identify the motherboard.