Question 58 of 100.What is the purpose of mediation? Achieves commonality through different perspectives. Identifies the causes of a conflict. Provides an impartial dispute resolution process. Looks for common ground.Mark for follow upQuestion 59 of 100.When is reconciliation necessary following a conflict? When violence has occurred in conflict. When beneficiary stakeholders need to be involved. When conflict has occurred and relationships have been damaged. When the UN mandates that reconciliation is required.Mark for follow upQuestion 60 of 100.Simone, a Security Manager, spends considerable time managing issues among her staff. When a staff member comes to her with a problem, what is the BEST way for Simone to encourage communication and actively listen? Agree with the employee to avoid further conflict. Sit with the employee and give him/her an opportunity to explain the problem. Suggest that the employee changes his/her perspective of the situation. Ask the employee to schedule a time to meet later in the week.Mark for follow upQuestion 61 of 100.Matilde is mediating a conflict in her team because a newly hired staff member is not getting along with others and this is causing tension. One staff member is very unhappy and threatening to quit if the new staff member is not dismissed. Which type of active listening would be BEST for Matilde to use right now? Listening for feelings to identify strong emotions. Listening to identify performance issues that are driving the conflict. Listening to identify how determined the staff member is in relation to quitting. Listening for facts and verifiable information.Mark for follow upQuestion 62 of 100.What is a fundamental element of mediation? The mediator should not be known by either party involved in the conflict. A time limit is necessary for the completion of the mediation process. The mediator can be chosen by one side of the conflict only. Parties may opt out any time during the process.
Question
Question 58 of 100.What is the purpose of mediation? Achieves commonality through different perspectives. Identifies the causes of a conflict. Provides an impartial dispute resolution process. Looks for common ground.Mark for follow upQuestion 59 of 100.When is reconciliation necessary following a conflict? When violence has occurred in conflict. When beneficiary stakeholders need to be involved. When conflict has occurred and relationships have been damaged. When the UN mandates that reconciliation is required.Mark for follow upQuestion 60 of 100.Simone, a Security Manager, spends considerable time managing issues among her staff. When a staff member comes to her with a problem, what is the BEST way for Simone to encourage communication and actively listen? Agree with the employee to avoid further conflict. Sit with the employee and give him/her an opportunity to explain the problem. Suggest that the employee changes his/her perspective of the situation. Ask the employee to schedule a time to meet later in the week.Mark for follow upQuestion 61 of 100.Matilde is mediating a conflict in her team because a newly hired staff member is not getting along with others and this is causing tension. One staff member is very unhappy and threatening to quit if the new staff member is not dismissed. Which type of active listening would be BEST for Matilde to use right now? Listening for feelings to identify strong emotions. Listening to identify performance issues that are driving the conflict. Listening to identify how determined the staff member is in relation to quitting. Listening for facts and verifiable information.Mark for follow upQuestion 62 of 100.What is a fundamental element of mediation? The mediator should not be known by either party involved in the conflict. A time limit is necessary for the completion of the mediation process. The mediator can be chosen by one side of the conflict only. Parties may opt out any time during the process.
Solution
Question 58: The purpose of mediation is to provide an impartial dispute resolution process. It helps to identify the causes of a conflict and looks for common ground. It also aims to achieve commonality through different perspectives.
Question 59: Reconciliation is necessary following a conflict when the conflict has occurred and relationships have been damaged. It may also be necessary when violence has occurred in conflict, when beneficiary stakeholders need to be involved, or when the UN mandates that reconciliation is required.
Question 60: The best way for Simone to encourage communication and actively listen when a staff member comes to her with a problem is to sit with the employee and give him/her an opportunity to explain the problem.
Question 61: In the situation described, the best type of active listening for Matilde to use would be listening for feelings to identify strong emotions. This would help her understand the depth of the staff member's unhappiness and potentially find a resolution.
Question 62: A fundamental element of mediation is that parties may opt out any time during the process. It's also important that the mediator is impartial, which means they should not be known by either party involved in the conflict. A time limit is not necessarily required for the completion of the mediation process, and the mediator should not be chosen by one side of the conflict only.
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