In mediation asking right questions is essential as we seek to arrive at a win-win kind of a situation. Which one of the following questions may be discouraged?a.What is the most important thing about you that I wouldn’t know just by looking at you?b.What future will you want to see of yourself?c.What are your hopes and dreams?d.Why are you always in conflicts?

Mediation fosters: Blank______. (Check all that apply.)Multiple select question.better working relationshipsless animosityhigher legal costsextended arguing

Question 58 of 100.What is the purpose of mediation? Achieves commonality through different perspectives. Identifies the causes of a conflict. Provides an impartial dispute resolution process. Looks for common ground.Mark for follow upQuestion 59 of 100.When is reconciliation necessary following a conflict? When violence has occurred in conflict. When beneficiary stakeholders need to be involved. When conflict has occurred and relationships have been damaged. When the UN mandates that reconciliation is required.Mark for follow upQuestion 60 of 100.Simone, a Security Manager, spends considerable time managing issues among her staff. When a staff member comes to her with a problem, what is the BEST way for Simone to encourage communication and actively listen? Agree with the employee to avoid further conflict. Sit with the employee and give him/her an opportunity to explain the problem. Suggest that the employee changes his/her perspective of the situation. Ask the employee to schedule a time to meet later in the week.Mark for follow upQuestion 61 of 100.Matilde is mediating a conflict in her team because a newly hired staff member is not getting along with others and this is causing tension. One staff member is very unhappy and threatening to quit if the new staff member is not dismissed. Which type of active listening would be BEST for Matilde to use right now? Listening for feelings to identify strong emotions. Listening to identify performance issues that are driving the conflict. Listening to identify how determined the staff member is in relation to quitting. Listening for facts and verifiable information.Mark for follow upQuestion 62 of 100.What is a fundamental element of mediation? The mediator should not be known by either party involved in the conflict. A time limit is necessary for the completion of the mediation process. The mediator can be chosen by one side of the conflict only. Parties may opt out any time during the process.

merits of mediation

Multiple Choice QuestionWhen the parties to a dispute decide to mediate, the third party selected to oversee the mediation must be: Blank______.Multiple choice question.a lawyera judgebiasedneutral

Benefits of mediation include all of the following EXCEPT:Question 5Select one:a.the relative expediency of reaching a resolution.b.the reduced costs as compared to litigation.c.the outcome is in the hands of a neutral decision-maker.d.the voluntary nature of participation.