____________ is the key to preventing the emotional drama that guides your reactions to situations and other people.*Self-awarenessSelf-ExaminationsSelf-ExpectationsSelf-Directions

Why can it be useful to try to ignore your emotions when you observe people?A.This helps you avoid including unnecessary details.B.This helps show you how to revise a finished sketch.C.This helps remind you how strongly you feel about them.D.This helps you see people more clearly and objectively.

Making an effort to help someone feel comfortable in a situation that is new to him or her is an example of                                                               .Group of answer choicesemotional self-management (managing strong feelings)social awareness (empathizing accurately with other people’s emotions)relationship management (handling emotions in relationships with skill and harmony)emotional self-awareness (knowing your feelings in the moment)

People who are able to resist informational social influence and not fall prey to mass panic situations, such as the War of the Worlds broadcast, tend toA.go into crisis mode and assume that others must have more accurate information than they do.B.use their emotional reactions to an event as their compass to compare with how everyone else feels.C.rely heavily on how other people define the situation.D.engage in rational problem solving and rely on their own views of a situation more than others.Submit

What is the primary goal of surface acting?Group of answer choicesTo increase emotional intelligenceTo genuinely feel and express emotionsTo enhance emotional laborTo suppress true emotions

_______ behavior controls feelings and emotions even in difficult or emotionally charged situationsAPassiveBAggressiveCAssertiveDProgressive