1What is one of the benefits of Incident Management?A.Service automation is easy to find.B.Partners can connect on SMS to help customers.C.Document collaboration is available to swarm.D.Field techs are available to dispatch for resolutions.2What is one way Incident Management keeps your customers informed?A.Incidents close automatically after resolution.B.It automatically responds to cases in an incident queue.C.Customers can log in to mobile apps to check status.D.Customers can call a phone number.

In the ITIL guidance on incident management, what is one of the key purposes of the incident management process?a.The purpose of incident management is to restore normal service operation as quickly as possible.b.The purpose of incident management is to ensure that the service desk fulfills all requests from users.c.The purpose of incident management is to prevent incidents from occurring by identifying the root cause.d.The purpose of incident management is to prevent changes from causing incidents when a change is implemented.

What are the roles and responsibilities of an incident manager? (Choose all that applies)Responsible to own the incidentResponsible to perform technical resolutionCoordination between resolver groupsConducting a PIR

Incident handling includes which of the following three functions?Incident reporting, response, virtualizationIncident reporting, analysis, responseIncident analysis, response, virtualizationD.Incident reporting, analysis, virtualizationProblem management, Change management and Incident closure

Event Management, Incident Management, and Problem Management belong to which ITIL Service Lifecycle Phase?

What are the primary goals of NIST incident management?Ignore damage, escalate disruptions, maintain incident response capabilitiesMaximize damage, increase disruptions, worsen incident response capabilitiesExaggerate damage, amplify disruptions, decrease incident response capabilitiesMinimize damage, reduce disruptions, improve incident response capabilities