Required informationSkip to questionGrowth and Crisis at Marriott International The leaders of Marriott International have a strong tradition of investing in the people within the organization, supporting them to provide high-quality service to customers. Through growth and acquisitions, Marriott International became the largest hotel chain in the world in 2016, and in 2019 announced plans for further growth. However, the coronavirus pandemic in 2020 challenged the growth of Marriott International. This activity is important because, as a manager, you must be able to understand the role of management in the achievement of organizational objectives. In order to do this, you will need to understand the different functions that managers perform, and the different levels of management within organizations. You must also understand that the importance of planning, organizing, leading, and controlling varies based on the manager’s level within the organization. The goal of this case analysis is to demonstrate your understanding of the different functions and levels of management. Read the case and answer the questions that follow. Marriott International is the largest hotel chain in the world, with more than 7,000 properties representing over 30 brands in more than 130 countries. Marriott International consistently appears on Fortune magazine’s list of “100 Best Companies to Work For.” The success of Marriott International is dependent upon effective managers working throughout the organization. Marriott International was founded by J. Willard Marriott. At the helm of the company is his son, Executive Chairman Bill Marriott, along with President and Chief Executive Officer Arne Sorenson. Each year more than 500 recent graduates join Marriott Voyage, a Global Leadership Development program intended to build and strengthen the Marriott leadership pipeline. The 12- to 18-month program provides hands-on and virtual training, immerses participants in hotel operations through departmental rotations and allows new employees to engage with Marriott senior leaders. The Voyage program provides full-time paid employment in more than 50 countries to prepare first-line managers in functions including accounting, engineering, culinary, event planning, human resources, and revenue management. Marriott International acquired Starwood Hotels & Resorts in 2016, which added brands including Ritz Carlton, Sheraton, and Westin under Marriott’s ownership. Marriott became the largest hotel chain in the world, owning more than 1 out of every 15 hotel rooms around the globe. In Spring 2019, Marriott International announced a three-year growth plan that included opening 1,700 new properties and nearly 300,000 new rooms. At the time of press release in March 2019, over 214,000 rooms were already under construction. In early 2020, the coronavirus pandemic caused Marriott International to see profitability drop to 75 percent below normal levels. This resulted in a furlough of two-thirds of Marriott employees and continued reduced workweeks throughout 2020. It also resulted in a halt to programs like Marriott Voyage for the class of 2020. Source: www.marriott.comManagers in the Marriott Voyage program are most likely trained on which of the following functions of management?Multiple Choiceorganizing and directingplanning and controllingplanning and directingorganizing and controllingdirecting and controlling
Question
Required informationSkip to questionGrowth and Crisis at Marriott International The leaders of Marriott International have a strong tradition of investing in the people within the organization, supporting them to provide high-quality service to customers. Through growth and acquisitions, Marriott International became the largest hotel chain in the world in 2016, and in 2019 announced plans for further growth. However, the coronavirus pandemic in 2020 challenged the growth of Marriott International. This activity is important because, as a manager, you must be able to understand the role of management in the achievement of organizational objectives. In order to do this, you will need to understand the different functions that managers perform, and the different levels of management within organizations. You must also understand that the importance of planning, organizing, leading, and controlling varies based on the manager’s level within the organization. The goal of this case analysis is to demonstrate your understanding of the different functions and levels of management. Read the case and answer the questions that follow. Marriott International is the largest hotel chain in the world, with more than 7,000 properties representing over 30 brands in more than 130 countries. Marriott International consistently appears on Fortune magazine’s list of “100 Best Companies to Work For.” The success of Marriott International is dependent upon effective managers working throughout the organization. Marriott International was founded by J. Willard Marriott. At the helm of the company is his son, Executive Chairman Bill Marriott, along with President and Chief Executive Officer Arne Sorenson. Each year more than 500 recent graduates join Marriott Voyage, a Global Leadership Development program intended to build and strengthen the Marriott leadership pipeline. The 12- to 18-month program provides hands-on and virtual training, immerses participants in hotel operations through departmental rotations and allows new employees to engage with Marriott senior leaders. The Voyage program provides full-time paid employment in more than 50 countries to prepare first-line managers in functions including accounting, engineering, culinary, event planning, human resources, and revenue management. Marriott International acquired Starwood Hotels & Resorts in 2016, which added brands including Ritz Carlton, Sheraton, and Westin under Marriott’s ownership. Marriott became the largest hotel chain in the world, owning more than 1 out of every 15 hotel rooms around the globe. In Spring 2019, Marriott International announced a three-year growth plan that included opening 1,700 new properties and nearly 300,000 new rooms. At the time of press release in March 2019, over 214,000 rooms were already under construction. In early 2020, the coronavirus pandemic caused Marriott International to see profitability drop to 75 percent below normal levels. This resulted in a furlough of two-thirds of Marriott employees and continued reduced workweeks throughout 2020. It also resulted in a halt to programs like Marriott Voyage for the class of 2020. Source: www.marriott.comManagers in the Marriott Voyage program are most likely trained on which of the following functions of management?Multiple Choiceorganizing and directingplanning and controllingplanning and directingorganizing and controllingdirecting and controlling
Solution
The managers in the Marriott Voyage program are most likely trained on "planning and organizing" functions of management. This is because the program provides hands-on and virtual training, immerses participants in hotel operations through departmental rotations and allows new employees to engage with Marriott senior leaders. These activities are all related to planning (setting goals and deciding how to achieve them) and organizing (arranging tasks, people, and other resources to accomplish the work).
Similar Questions
Which of the following is an example of downsizing at Marriott International?Multiple Choicethe announced growth of Marriott International in 2019the merger with Starwood Hotels & Resortsthe use of Marriott Voyage to hire recent college graduatesthe decision to furlough employees during the coronavirus pandemicthe slowed opening of new properties following the coronavirus pandemic
Which management function are Bill Marriott and Arne Sorenson most likely to utilize?Multiple Choicedirectingorganizingdownsizingplanningcontrolling
Managers in the Marriott Voyage program are most likely trained on which of the following functions of management?Multiple Choiceorganizing and directingIncorrectplanning and controllingplanning and directingorganizing and controllingdirecting and controlling
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