The performance plan will include a section that identifies all of the following EXCEPT: Question 1Answer a. Expectations of how employees deal with problems b. The reward or promotion objectives c. How the employees interact with internal and external customers d. How proactive the employees are in respect to changing work Question 2 Not yet answered Marked out of 1.00 Flag question Tips Question text Artifacts reflecting values of an organization include Question 2Answer a. Mission statements b. An office layout that includes open spaces c. Shared principles d. Executive suites Question 3 Not yet answered Marked out of 1.00 Flag question Tips Question text While there are different schools of thought about how strategy comes about, researchers generally agree the common characteristic across successful organizations is: Question 3Answer a. Strategy trade-off b. Strategic focus c. Strategic process d. Strategy discipline Question 4 Not yet answered Marked out of 1.00 Flag question Tips Question text Tom Peters referred to “master paradox” as: Question 4Answer a. Developing a level of comfort with complexity and ambiguity b. Bias for action c. Stick to the knitting d. Hands on value driven Question 5 Not yet answered Marked out of 1.00 Flag question Tips Question text The penetration of mobile phones is changing the way we do business because: Question 5Answer a. The cost of phones is low b. Increasing sophistication of phones c. We can send text instead of voice d. People are more connected and able to share more information Question 6 Not yet answered Marked out of 1.00 Flag question Tips Question text Despite potential benefits, the disadvantages of a matrix structure include which of the following? Question 6Answer a. Power struggles or turf wars among managers are lessened, taking away an important source of new ideas and innovation. b. Managers will spend less effort coordinating their work, believing that someone else can pick-up the slack. c. Role ambiguity or role conflict is very low d. There is potential for interpersonal conflict with team members as well as with leaders Question 7 Not yet answered Marked out of 1.00 Flag question Tips Question text A number of things organizations can do prior to change to prepare employees include which of the following? Question 7Answer a. Provide employees with HR support in the event they choose to leave the organization. b. Allow employees to participate c. Effectively communicate the pros and cons of the expected change. d. Unfreeze Question 8 Not yet answered Marked out of 1.00 Flag question Tips Question text Characteristics of MBO includes which of the following?: Question 8Answer a. Systematic and organized approach b. Aims to improve employee morale c. It improves communication by centralizes decision making d. Used by managers to track their best customers Question 9 Not yet answered Marked out of 1.00 Flag question Tips Question text Among the top

The performance plan will include a section that identifies all of the following EXCEPT: Question 1Answer a. Expectations of how employees deal with problems b. The reward or promotion objectives c. How the employees interact with internal and external customers d. How proactive the employees are in respect to changing work Question 2 Not yet answered Marked out of 1.00 Flag question Tips Question text Artifacts reflecting values of an organization include Question 2Answer a. Mission statements b. An office layout that includes open spaces c. Shared principles d. Executive suites Question 3 Not yet answered Marked out of 1.00 Flag question Tips Question text While there are different schools of thought about how strategy comes about, researchers generally agree the common characteristic across successful organizations is: Question 3Answer a. Strategy trade-off b. Strategic focus c. Strategic process d. Strategy discipline Question 4 Not yet answered Marked out of 1.00 Flag question Tips Question text Tom Peters referred to “master paradox” as: Question 4Answer a. Developing a level of comfort with complexity and ambiguity b. Bias for action c. Stick to the knitting d. Hands on value driven Question 5 Not yet answered Marked out of 1.00 Flag question Tips Question text The penetration of mobile phones is changing the way we do business because: Question 5Answer a. The cost of phones is low b. Increasing sophistication of phones c. We can send text instead of voice d. People are more connected and able to share more information Question 6 Not yet answered Marked out of 1.00 Flag question Tips Question text Despite potential benefits, the disadvantages of a matrix structure include which of the following? Question 6Answer a. Power struggles or turf wars among managers are lessened, taking away an important source of new ideas and innovation. b. Managers will spend less effort coordinating their work, believing that someone else can pick-up the slack. c. Role ambiguity or role conflict is very low d. There is potential for interpersonal conflict with team members as well as with leaders Question 7 Not yet answered Marked out of 1.00 Flag question Tips Question text A number of things organizations can do prior to change to prepare employees include which of the following? Question 7Answer a. Provide employees with HR support in the event they choose to leave the organization. b. Allow employees to participate c. Effectively communicate the pros and cons of the expected change. d. Unfreeze Question 8 Not yet answered Marked out of 1.00 Flag question Tips Question text Characteristics of MBO includes which of the following?: Question 8Answer a. Systematic and organized approach b. Aims to improve employee morale c. It improves communication by centralizes decision making d. Used by managers to track their best customers Question 9 Not yet answered Marked out of 1.00 Flag question Tips Question text Among the top

The performance plan will include a section that identifies all of the following EXCEPT: Question 1Answer a. Expectations of how employees deal with problems b. The reward or promotion objectives c. How the employees interact with internal and external customers d. How proactive the employees are in respect to changing work

The following are the best practices while evaluating the performances based on the goals and objectives except:Question 17Answera.Planning must begin at the lower management level and should be filtered up through the organizationb.Goals and objectives must inspire, challenge, and stretch employees’ capabilitiesc.Employee participation and goal attainment must be supported through the reward systemd.The performance management system must be modified over time to meet the organization’s changing needs

Which items are not included in a job description?Question 41Select one:a.The duration the job holder will hold the positionb.Percentage of time devoted to each dutyc.Performance standards to be achievedd.Number of employees performing the job and to whom they reportClear my choiceQuestion 42Not yet answeredMarked out of 1.00Flag questionTipsQuestion textWhich statement is true about assessment centers?Question 42Select one:a.This is a recent innovation introduced because of dissatisfaction with rating scalesb.It consists of a series of exercises ten-minute speechesc.The rater makes yes-or-no responses to a series of questionsd.Describe an employee’s performance in written narrative fromClear my choiceQuestion 43Not yet answeredMarked out of 1.00Flag questionTipsQuestion textWhich statement is true about the importance of training in any organization?Question 43Select one:a.To reduce the spoilage rateb.Suitability for organizational needsc.All the aboved.To facilitate management by exceptione.To increase proficiency in the latest methodsClear my choiceQuestion 44Not yet answeredMarked out of 1.00Flag questionTipsQuestion textAssigning a specific rank and responsibility to an employee is known as__________.Question 44Select one:a.Selectionb.Taskc.Placementd.JobClear my choiceQuestion 45Not yet answeredMarked out of 1.00Flag questionTipsQuestion textWhich of the following is an environmental cause of industrial accidents?Question 45Select one:a.Humidityb.Inexcessive noisec.Slippery floorsd.Prolonged working hourse.Excessive lights

Which section of SAQA’s unit standard for performance management requires that plans should be focused on the competencies of individuals?Group of answer choicesa) Monitoring performancesb) Formulating development plansc) Setting performance goals and measuresd) Evaluating performances