Multiple Select QuestionSelect all that applyIt is important to close the sale in the B2C environment becauseMultiple select question.customer information captured at checkout can be input to a CRM system.retail stores face so much competition, they need to make sales to stay in business.it helps establish a customer's connection to the store for repeat business.salespeople may be able to obtain customer testimonials.

Select all that applyWhich statements are correct with regard to the B2C sales process?Multiple select question.Because B2C selling is transactional there is very little need for follow-up.The purpose of the questioning step is discover the customer's needs.A trial close is often presented after the questioning step.In order to find out what the customer needs you should make a presentation.

Select all that applyTrial closes are as important in the B2C environment as they are in th B2B environment. A B2C trial close could beMultiple select question.Can I put those back on the rack for you?Will you be paying cash or charge for that?Can I put this at the register for you?Did you find what you were looking for?

Since customers who go to retail stores often know what they want or have a purpose to being at the store in the first place, sellers do not have to do much prospecting or qualifying in the B2C selling environment.True false question.TrueFalse

B2B sales promotion can use several techniques such asMultiple select question.creating portfolios or sales kits for salespeople.sending out coupons in a mail campaign.having a booth at a trade show.attending industry conventions.

Select all that applyWhy are B2B sales based on personal selling?Multiple select question.Few of these customers like advertisingLarge purchases cost more and are complexCustomers demand personal service for larger investmentsMore of these customers like advertising