Since customers who go to retail stores often know what they want or have a purpose to being at the store in the first place, sellers do not have to do much prospecting or qualifying in the B2C selling environment.True false question.TrueFalse

Being able to understand both your product and the competitor's product allows the salesperson to bring value to the B2C sales process discussion.True false question.TrueFalse

Multiple Select QuestionSelect all that applyIt is important to close the sale in the B2C environment becauseMultiple select question.customer information captured at checkout can be input to a CRM system.retail stores face so much competition, they need to make sales to stay in business.it helps establish a customer's connection to the store for repeat business.salespeople may be able to obtain customer testimonials.

Why is prospecting so important in sales?Group of answer choicesSalespeople must be able to sell more to their existing customers while also identifying and engaging new customers.Salespeople may lose some of their current customers because they cease operations in the category they sell in.Salespeople may lose some of their current customers because they become dissatisfied.Salespeople may lose some of their current customers because they go out of business.All of these answers are correct. PreviousNext

The important characteristics of retailers are the same in every industry.True false question.TrueFalse

n the B2C sale, the preapproach step is usually unnecessary.True false question.TrueFalse