At the early stages of designing a new app, you conduct interviews with stakeholders. You ask them open-ended questions to understand what the true need of users is, instead of just assuming. Your goal is to understand their feelings and thoughts. What is the goal you are trying to accomplish with users?1 pointEmpathize with themHave pity for themAssume traits about themSympathize with them

Question 1Your client has hired you and your UX design team to design a new app. They are anxious to get the project underway. You have outlined the design process for them so they understand all of the steps and milestones. They understand the importance of creating personas but are not sure why user stories are necessary. What should you tell them about the benefits of user stories? Select all that apply.1 pointUser stories can help personalize pitches to stakeholders by demonstrating how the design will help specific types of people. User stories can help prioritize design goals and determine which problems are most critical to resolve. User stories can help the UX design team identify which designer is best suited to lead the project design.User stories can help the design team determine a clear goal for the project and unite the team around it.

Question 2You have decided to conduct a usability study to gather data on the app you are creating. Why would you want to do this?1 pointTo determine the type of users who visit the app and understand why they are attracted to it To identify pain points that the user experiences with your designs so the issues can be fixed before the final product launchesTo calculate the number of users who visit the app and visit each screenTo compare the app you have designed to similar apps that are already live

How can you be sure that you're meeting your users' needs?Focus your design on a well-defined audience.Build for everybody. That way, you'll be sure to meet your specific users' needs.Build for yourself. That way you know that at least somebody will want the product.

You are working in the early stages of the UX design process for an app. You want to ensure you keep the most vulnerable users on the happy path in your design. How should you do this?1 pointIdentify the user flow that is the easiest and most efficient to follow that accomplishes the app’s objective. Create personas and user stories that account for a wide variety of users and problems. Come up with ideas and tips to provide users as they seek to accomplish the app’s objective. Build a site map that will help guide users to the end objective of the app.

Your client has hired you and your UX design team to design a new app. They are anxious to get the project underway. You have outlined the design process for them so they understand all of the steps and milestones. They understand the importance of creating personas but are not sure why user stories are necessary. What should you tell them about the benefits of user stories? Select all that apply.1 pointUser stories can help the design team determine a clear goal for the project and unite the team around it. User stories can help the UX design team identify which designer is best suited to lead the project design.User stories can help personalize pitches to stakeholders by demonstrating how the design will help specific types of people. User stories can help prioritize design goals and determine which problems are most critical to resolve.