Fill in the blanks:1) _ identifies the recipient of the letter.2) _______is used to communicate an afterthought or to emphasize sales.3) ___ _ is a contemporary style of punctuation4) Adjustment letter is a test of one’s _____ & _______.5) A good Sales Letter must be structured to follow _______ principles.6) In complete block layout, paragraphs are ____ _____.

Which of the following letters inform the buyer or customer about the action that has been taken?a.Claim lettersb.Adjustment lettersc.Goodwill lettersd.Persuasive letters

During the proofreading stage, writers _____.provide relevant supporting details in each paragraphrearrange the organization of their papersuse standard marks to indicate necessary correctionsanalyze word choice to make sure the intended meaning is clear

Complete the following by indicating which part of the letter the following information belongs in: Body/ Introductory paragraph/Closing paragraph/ Subject line/Letterhead/Closing NB: Type only the answer, for example: Closing paragraph • The 1)_____ promotes goodwill by assuring the customer that a similar mistake will not happen again. • Acknowledge receipt of the letter and thank the customer for bringing the problem to your attention in the 2)_____. • The 3)_____ contains the following: Logo, slogan, contact details • Explain the cause of the problem or mistake in the 4)_____. Apologise for any inconvenience it might have caused and explain how you intend to solve the problem. For a bad news reply, explain the situation and indicate why you cannot grant the full request. • In the 5)______ you refer to the letter of complaint Question 23 options:

Mark the letter to indicate the word that differs from the other three in the position of primary stress in each of the following questions.Question 19.1A.happenB.finishC.readingD.inviteQuestion 20.2A.schoolbagB.affordC.arangeD.intelligent

Which type of correspondence usually begins with To:, From:, Date:, Re: ?Group of answer choicesDMsMemosBusiness lettersPersonal letters