Sam Adams is the customer service manager of a large chain store specializing in high-end toys called P-Town. Sam has just met a new hourly employee, Latisha, and after going over some general information, he is answering some of her questions about the company.

Contributing to the Service Culture Read the report and answer all questions.Sam Adams is the customer service manager of a large chain store specializing in high-end toys called P-Town. Sam has been asked by his manager, the chief operating officer, to come up with some ideas that exemplify a service culture, to be considered for use in the mission and values statement. Sam (speaking with a small group of employees informally or in a meeting setting): As you know, P-Town is in the process of reinventing itself and the higher-ups want to develop a mission statement that addresses this goal. They did a customer feedback survey, and the company received very high ratings. As a result, we have been asked (since we are the ones that work with the customers every day) to come up with some ideas. Jodi: You called us in on a Saturday morning for this? The higher-ups aren’t going to use our ideas anyway. Why should we spend all of this time working on something they won’t even use? Latisha: I disagree. I think it is great they are asking for our input, and we won’t know if they will use our ideas unless we provide them with good ones. Sam: Exactly, Latisha. Since the organization has developed as a service culture in other ways, like through the bonus system and training, they feel we need to better reflect our service culture in the mission statement. Latisha: How about we think about what customers look for in our customer service, then we can work backwards by then determining some values statements. Sam: Sounds good. I’ll begin. I think customers look to be rung up quickly when they are finished shopping. Jodi: Yes, they also look for some basic things, such as common courtesy. Andrew: Customers have told me they like to shop here because we all have such good product knowledge. I guess this is a result of all of the training we get. Sam: Great. I am writing all of these ideas down. What else do you think our customers look for? Jodi: I don’t know about you, but when I am shopping I want people to be professional. For example, I was at the grocery store last week and while the cashier rung me up, she was complaining to the bagger about her working hours for the week. I think that is a common thing that customers expect. Latisha: Yes, good point, Jodi. I like to be recognized, not treated like I am invisible! Sam: Good work, everyone. I think this list is a great start. Now let’s get to work on how we might turn these around into a company philosophy, values, and mission statement.1b. Which of the following are good ways...Which of the following are good ways for customer service data collection?Multiple Choicecustomer focus groupscomment cardsmystery shoppersAll of these are good ways.

Required information1. The Customer Service ProfessionSkip to questionThe Customer Service Profession Read the report and answer all questions. Sam Adams is the customer service manager of a large chain store specializing in high-end toys called P-Town. Sam has just met a new hourly employee, Latisha, and after going over some general information, he is answering some of her questions about the company. Latisha: Sam, at my last job, they talked about how customers are number one, but oftentimes the managers didn’t give us the tools to follow through. As a new employee, what tools will I have to be able to meet customer service expectations? Sam: We try to create excellent training systems, which is just one way our organizational culture focuses on customer service. Not only is customer service in our mission statement, but it is also part of the way we train our new employees. P-town offers excellent orientations, but it also offers ongoing training as well. Latisha: Great. After looking around the store, I noticed that the toys we sell are quite a bit more expensive than the average toy store. How can we compete when our prices are so much higher? Sam: One of our main competition points is the fact that we offer a high-quality product to customers, along with employees who have an intimate knowledge of the product. Throughout your orientation week, we will be providing product training which is something our competitors don’t do. As you know, our delivery system is brick and mortar—that is, we have an actual physical retail store. We find customers like being able to see and touch the product before buying.  Latisha: Ok, that makes sense. That is why I don’t shop online for some things, I like to see how it feels before I buy it! Sam: Absolutely, me too. Latisha: I just have one more question on my list for now. Can you tell me a little more about benefits? I was really happy with the compensation offer, but I was wondering what other benefits P-Town offers? Sam: We offer paid holidays, a profit-sharing plan, and a rapid management training program after new employees have proven their commitment to the company. As you already know, we provide a 10% higher salary than the industry average to ensure we have the best people. But, when you meet with human resources later, they will get into more detail about this. Latisha: That sounds great. I am really excited to get started!1c. P-Town relies heavily on its employee training…P-Town relies heavily on its employee training programs as part of the organization's focus on customer service. According to Peter Senge in his book The Fifth Discipline, P-Town's commitment to knowledge and employee training would classify it as which of the following?Multiple Choicea learning organizationa service sectora cottage industrya knowledge warehouse

In the video, “Introducing Yunus Social Business," what was the example company?Group of answer choicesA farm.An auto repair shop.A fruit juice manufacturer.A bakery.

The "Pine Tree" Event Management Company helps you plan and execute it better and faster, be it a last-minute get-together, a birthday party, or a corporate event. Nikhil, the founder of the company wanted the Pineaxe Event Management System to get and display the event details from his Customers for every new order of the Company.Write a program that will get the input of the event details like the name of the event, type of the event, number of people expected, a string value (Y/N) telling whether the event is going to be a paid entry, and the projected expenses (in lakhs) for the event. The program should then display the input values as a formatted output.Input format :The first input is a string corresponding to the event's name. Assume the maximum length of the string as 50.The second input is a string that corresponds to the type of event. Assume the maximum length of the string as 50.The third input is an integer corresponding to the number of people expected for the event.The fourth input is a character that corresponds to Y/N telling whether the event is going to be a paid entry or not.The fifth input is a double value that corresponds to the projected expenses (in lakhs) for the event.Output format :The output should display the event details as given in the sample output.All double values need to be displayed correctly to 1 decimal place.Refer to the sample output for formatting specifications.Sample test cases :Input 1 :Food Fest 2017Public5000Y5.7Output 1 :Event Name : Food Fest 2017Event Type : PublicExpected Count : 5000Paid Entry : YProjected Expense : 5.7LInput 2 :Food Fest 2010Public500N5.7Output 2 :Event Name : Food Fest 2010Event Type : PublicExpected Count : 500Paid Entry : NProjected Expense : 5.7L

As CEO of a large hotel in Port Moresby, you and your purchasing manager are in the midst of the annual review of several vendor’s contracts. One of the suppliers is Mountain Wara Distributors, a restaurant supply company that furnishes straws, salt pepper, condiments, and other similar items for the restaurants and room service in your hotel. Your spouse, and associate dean at one of the local university’s business schools, has informed you that Mountain Wara’s CEO serves on the school’s council of advisors and has mentioned Mountain Wara’s supply contract and a willingness to endow a scholarship fund. Your spouse’s primary area of responsibility for the school is fund raising. Discussion Questions 1. If Mountain Wara’s contract is renewed, would there be an appearance of impropriety? 2. Are there ways to avoid negative perceptions? Answer each questions to at least 500 words each