You are in the beginning stages of the design process for an app you have been tasked with creating. So far, you have created personas and user stories. What should you create next?1 pointA user journey mapA site mapThe completion criteria for the app objectiveThe style guidelines
Question
You are in the beginning stages of the design process for an app you have been tasked with creating. So far, you have created personas and user stories. What should you create next?1 pointA user journey mapA site mapThe completion criteria for the app objectiveThe style guidelines
Solution
The next step in the design process after creating personas and user stories would be to create a user journey map. This will help you understand and visualize the user's experience from their point of view as they interact with your app, from initial contact through the process of engagement, purchase, and beyond. It will help you identify key interactions and touchpoints, understand the user's needs and pain points, and highlight opportunities for improvement.
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You are in the beginning stages of designing an app and need to create a clear organizational structure. What should you create first? 1 pointMockupsThe information architectureThe sitemapSketches
Question 1Your client has hired you and your UX design team to design a new app. They are anxious to get the project underway. You have outlined the design process for them so they understand all of the steps and milestones. They understand the importance of creating personas but are not sure why user stories are necessary. What should you tell them about the benefits of user stories? Select all that apply.1 pointUser stories can help personalize pitches to stakeholders by demonstrating how the design will help specific types of people. User stories can help prioritize design goals and determine which problems are most critical to resolve. User stories can help the UX design team identify which designer is best suited to lead the project design.User stories can help the design team determine a clear goal for the project and unite the team around it.
Your UX design team is merging the insights from empathy interviews, personas, user stories, and user journey maps to determine a focus for the scope for the app the team will design. What will the team create to help focus the scope for the design?1 pointA product map and overviewA product vision statementA product prototype for users to testA product goal statement
You are working in the early stages of the UX design process for an app. You want to ensure you keep the most vulnerable users on the happy path in your design. How should you do this?1 pointIdentify the user flow that is the easiest and most efficient to follow that accomplishes the app’s objective. Create personas and user stories that account for a wide variety of users and problems. Come up with ideas and tips to provide users as they seek to accomplish the app’s objective. Build a site map that will help guide users to the end objective of the app.
You are briefing your client on the status of the design process. You tell them you will be creating user journey maps next. The client asks you the benefits of this step. What benefits about user journey maps can you tell them? Select all that apply.1 pointA user journey map allows thorough documentation of the entire sequence of events and interactions a user experiences.A user journey map shows the client the progress that the team is making on the design and the dates of significant design milestones.A user journey map reduces the impact of designer bias.A user journey map helps UX designers create obstacle-free paths for users.
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