Which one of the following should you NOT keep in mind when writing a letter of complaint? Question 14 options: Never apologise the inconvenience or loss suffered when you are not wrong. Stick to the facts and state them objectively Do not criticise, accuse or threaten an individual or the organisation Never be emotional, subjective, sarcastic or rude
Question
Which one of the following should you NOT keep in mind when writing a letter of complaint?
Question 14 options:
Never apologise the inconvenience or loss suffered when you are not wrong.
Stick to the facts and state them objectively
Do not criticise, accuse or threaten an individual or the organisation
Never be emotional, subjective, sarcastic or rude
Solution
The statement that you should NOT keep in mind when writing a letter of complaint is:
"Never apologise the inconvenience or loss suffered when you are not wrong."
While it's true that you should not take blame for something you didn't do, it's also important to maintain a respectful and understanding tone in your letter. Expressing empathy for the inconvenience or loss suffered, even if you are not at fault, can help to maintain a positive relationship with the recipient.
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