What is the appropriate tone for a complaint email to customer service? Options : Very informal and angry. Polite and respectful. Sarcastic and humorous. Rude and offensive.

How should professional response emails be composed?ACalmly and professionallyBWithout consideration for the recipient's concernsCAs unprofessionally as possible

Which one of the following should you NOT keep in mind when writing a letter of complaint? Question 14 options: Never apologise the inconvenience or loss suffered when you are not wrong. Stick to the facts and state them objectively Do not criticise, accuse or threaten an individual or the organisation Never be emotional, subjective, sarcastic or rude

Imagine you are a customer service representative. Read the situation and then choose what you think is the best response.A customer called this morning to report a missing book from the set he ordered. The rep he spoke with was very rude and terminated the call prematurely. He's very upset."I'm calling to complain about the last person I spoke with. Not only was he rude, he also hung up on me!"AI understand how frustrated you are. Let me help you file a complaint against that rep.BI understand you're very frustrated. Let's get your problem resolved today.CI understand you're frustated but there's no reason to be upset with me. I'm just trying to help.DI understand you're frustrated and I'll make sure to pass on the word that the rep you spoke with was rude and hung up on you

Which of the following is a good practice for email etiquette? Options : Using excessive slang and emojis. Sending emails at any time of the day or night. Replying to emails promptly. Ignoring emails from colleagues.

What are the benefits of addressing complaints promptly and effectively?OPTION ACTIONEnhanced Loyalty Negative word-of-mouth Ignoring customer concerns Increased customer churn rate