Which of the following is not a consideration when integrating a human-centered approach into your infodemic management activities:Involve people with HCD expertise as part of the infodemic team or a wider group that you consult with regularlyWhen examining information needs for vulnerable populations, include subject matter experts or organizations whose stakeholders belong to these communitiesWhen designing interventions, build people from the group you’re focusing on into the process from the very beginningInclude assumptions, bias and stereotypes when identifying challenges, frustrations and pain points

Are the following tasks the kind of tasks that an infodemic manager could do? (select all that apply)Develop a social listening strategy and conduct social listeningIdentify population questions, concerns, information voids, circulating narratives and mis- and disinformationConduct integrated analysis to generate insights from different data sourcesFacilitate translation of insights into recommendations working with subject matter expertsInvestigate a particular narrative or piece of misinformation and assess for potential harmProvide technical assistance to other teams or at sub-national level on addressing specific narrativesConnect infodemic insights to subject matter experts, program staff, evaluators, and other partners who may contribute to development of infodemic recommendationsDevelop partnerships with factcheckers and others that promote health information

Operational environments vary and you may have no infodemic team members, financial resources or access to good quality socio-behavioural data. You can still: (select all that apply)Consult with an ethics expert, if possibleWork with partners and contacts to develop simple interventionsShare your experiences with others working in infodemic managementEvaluate what you are doing with simple methods

The competency framework designed by WHO to allow setting up a response workforce to manage infodemics includes the following competencies: (select all that apply)In infodemiologyIn the use of effective tools to listen to target audiencesIn how to efficiently design and share disinformationto evaluate intervention to promote resilience to mis- and disinformationto empower individuals and communities to exercise their right to access quality health informationAll of the above

Examining the information environment to find the “pain points” is another way to looking at individual behaviours during an infodemic.TrueFalse

Pain points help an infodemic manager ___________________ : (select all that apply)Understand how the information environment may explain the gap between health guidance and the population’s behaviourDesign better interventionsIdentify what people are confused aboutIdentify which population segments are ignoring health guidance