Examining the information environment to find the “pain points” is another way to looking at individual behaviours during an infodemic.TrueFalse

Pain points help an infodemic manager ___________________ : (select all that apply)Understand how the information environment may explain the gap between health guidance and the population’s behaviourDesign better interventionsIdentify what people are confused aboutIdentify which population segments are ignoring health guidance

To identify the pain points around information in circulation, including information voids, some questions to ask include: (select all that apply)What sources are people engaging with but not finding the information they are looking for?How are people reacting to the information?How is official guidance being shared, discussed and interpreted?Are people sharing official guidance, or are they reacting negatively?

Should an infodemic manager ask questions that may highlight the pain points from within the health authority that may unintentionally contribute to unwanted behaviours?YesNo

Which of the following is not a consideration when integrating a human-centered approach into your infodemic management activities:Involve people with HCD expertise as part of the infodemic team or a wider group that you consult with regularlyWhen examining information needs for vulnerable populations, include subject matter experts or organizations whose stakeholders belong to these communitiesWhen designing interventions, build people from the group you’re focusing on into the process from the very beginningInclude assumptions, bias and stereotypes when identifying challenges, frustrations and pain points

We are constantly engaged in which information processing tasks?Group of answer choicesLiving, laughing, and lovingListening, watching, and thinkingFiltering, meaning matching, and meaning constructionGrouping, analyzing, and interpreting