Under the people orientation of TQM, delivering ______ value is most important.Multiple choice question.efficientcustomereconomicproduct

The two core principles of TQM are ______ orientation and ______ orientation.Multiple choice question.people; productpeople; improvementimprovement; innovationprocess; profit

In order for TQM to be successful, companies need to create a sense of ______ quality in the employees.Multiple choice question.competitiveness withdisagreement withcompliance withcommitment to

Step two of the TQM process requires managers to focus on ___.Multiple choice question.increasing profitscompetitionproduct knowledgethe customer

The focus of total quality management (TQM) is ______, training, and customer satisfaction.Multiple choice question.process efficiencycontinuous quality improvementenhanced profitabilityresource planning

Which of the following play the two most key roles in helping organizations achieve superior quality, efficiency, innovation, and responsiveness to customers?Multiple select question.Value-chain managementFinancial managementMarketingFunctional strategy