The two core principles of TQM are ______ orientation and ______ orientation.Multiple choice question.people; productpeople; improvementimprovement; innovationprocess; profit

What are assumptions of the people orientation of TQM?Multiple select question.Delivering product value is most important.It is better to make product improvements in separate phases.TQM requires training, teamwork, and cross-functional efforts.People will focus on quality if given empowerment.

Step two of the TQM process requires managers to focus on ___.Multiple choice question.increasing profitscompetitionproduct knowledgethe customer

Under the people orientation of TQM, delivering ______ value is most important.Multiple choice question.efficientcustomereconomicproduct

In order for TQM to be successful, companies need to create a sense of ______ quality in the employees.Multiple choice question.competitiveness withdisagreement withcompliance withcommitment to

The focus of total quality management (TQM) is ______, training, and customer satisfaction.Multiple choice question.process efficiencycontinuous quality improvementenhanced profitabilityresource planning