At a hotel, the staff members appear to operate independently without clear supervision and commits discourtesy at times. What is the most likely source of this ethical concern? - Few search attributes - Services are highly technical - Lapse between performance and evaluation - Mostly no guarantees and warranties - Personnel have limited supervisory and management - Performance variability is accepted - Outcome-based reward limits other services - Consumer inputs affects services
Question
At a hotel, the staff members appear to operate independently without clear supervision and commits discourtesy at times. What is the most likely source of this ethical concern?
- Few search attributes
- Services are highly technical
- Lapse between performance and evaluation
- Mostly no guarantees and warranties
- Personnel have limited supervisory and management
- Performance variability is accepted
- Outcome-based reward limits other services
- Consumer inputs affects services
Solution
The most likely source of this ethical concern at the hotel is "Personnel have limited supervisory and management". This is because the staff members are operating independently without clear supervision, which can lead to a lack of accountability and potentially discourteous behavior. Without proper supervision and management, staff may not have clear guidelines on appropriate behavior and service standards, leading to ethical concerns.
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