Amelia is working her regular Saturday evening shift at the pizza restaurant. As this is a busy period, the pizza's are coming out of the kitchen quite slowly. Despite numerous attempts to calm angry customers, one decides to yell at Amelia, and calls her stupid. Amelia spends the rest of her shift feeling sad, upset, and wanting to finish early and go home. However, despite the negative emotions inside of her, Amelia puts on a smile for the customer. Amelia is most likely engaging in/experiencingQuestion 2Select one:Hubristic prideAuthentic prideDeep actingSurface acting

Amelia works at Alphonse's Pizza House on the weekends, as she studies at Monash University during the week. After dining at the restaurant, a customer is being especially rude to Amelia as she processes their bill at the cash register. Amelia perceives the customer's emotion, asks questions to understand the customer's anger, discusses the situation calmly and settles the bill without getting angry or upset. Amelia is most likely demonstrating a high level ofQuestion 1Select one:Emotional IntelligenceBurnout/emotional exhaustionDeep actingSurface acting

Tilda Swinton has a reputation as a versatile, adventurous actor. She disappears into her roles, and she takes on a different persona in each film. What type of actor best describes Tilda Swinton?playing against personachameleonpersonalitynonprofessional

Amelia is CEO at a large employment agency providing support to job-seekers across Australia. Recently she has noticed that many of her senior managers appear to be unmotivated and disengaged at work. She has decided to use some of the most recent OB theory to address their low levels of motivation. If she wanted to address their innate need to bond with others, which of the following actions would be most appropriate? a. Make sure that all employees percieve they are being paid fairly to reduce feelings of competition b. Build a culture of sharing of best practice across the organisation to help employees learn from each other c. Make sure that all jobs are designed so employees can regularly acquire new skills  d.  (a) and (b) only

Fill in the blank with the word that best fits.“She is operating under the _________ belief that you don't care for her at all,” said Amelia, “and, even though you have an enormous crush on her, she thinks you hate her.”elusiveexemplaryerroneoussumptuous

“Listen here, fella. Get Sadia to drop her useless shenanigans with the current client she is trying to unsuccessfully score a deal with and focus on potential clients who will actually give us business for a change!”*1 pointCritical Parent ego statePhotographic Adult ego stateRebellious Child ego state