Which philosophy proposed ideas for making organizations more responsive, more democratic, and less wasteful?Multiple choice question.Deming managementISO 9000Six SigmaTotal quality management (TQM)

Deming management proposed ideas for making organizations more responsive, more democratic, and ______.Multiple choice question.less wastefulmore hierarchicalbetter controlledsmaller

Total Quality Management (TQM) advocates for always looking for new ways to improve on current performance.Group of answer choicesFalseTrue

Which of the following is NOT one of the principles of quality management?Question 17Answera.Cost reductionb.Customer focusc.Leadershipd.Continual improvement

A successful total quality management (TQM) program involves a change of culture for most organizations; however, it does not need to be supported by top management.Multiple ChoiceFalseTrue

The focus of total quality management (TQM) is ______, training, and customer satisfaction.Multiple choice question.process efficiencycontinuous quality improvementenhanced profitabilityresource planning