You’re the only person on the tills, and the queue is getting longer. You know your other colleagues are busy with customers, or are in the stockroom, but you also know these customers here must be served.Please tell us how effective you think each of these approaches would be: 83%Ring the bell which calls your colleagues to the till, as you want to reduce the queue as fast as possible.Not EffectiveSlightly EffectiveFairly EffectiveEffectiveVery EffectiveApologise to the customers and explain that you are reducing the queue as quickly as possible.Not EffectiveSlightly EffectiveFairly EffectiveEffectiveVery EffectiveAssess how long the queue is, as you know how busy your colleagues are and you don’t want to disturb their tasks unless necessary.Not EffectiveSlightly EffectiveFairly EffectiveEffectiveVery EffectiveNEXT

Customers move from one queue to another hoping to receive service more quickly.a.Renegingb.Balkingc.Jockeyingd.Patient customer

Customers do not join the queue either by seeing the number of customers already in service system or by estimating the excessive waiting time for the desired service is known as___________a.Renegingb.Balkingc.Jockeyingd.Patient customer

You’re working in the stockroom and the last hour has been particularly busy, both in the stockroom and on the salesfloor. The pace is high, and colleagues are coming and going. You notice there’s a lot of stock in the wrong place.Please tell us how effective you think each of these approaches would be: 50%Pause the task you are working on to move the stock to their correct place, so that your colleagues can find them quickly when they need them.Not EffectiveSlightly EffectiveFairly EffectiveEffectiveVery EffectiveEncourage everyone in the stockroom to work together to move all the stock in the correct place.Not EffectiveSlightly EffectiveFairly EffectiveEffectiveVery EffectiveLet everyone in the stockroom know that you will move the stock over to your workstation while you figure out where they should go, and that they should come to you if they need them in the meantime.Not EffectiveSlightly EffectiveFairly EffectiveEffectiveVery EffectiveNEXT

Politely end the discussion with the customer before assisting at the till. Once the queue has eased off, spend time making the display look good.Not EffectiveSlightly EffectiveFairly EffectiveEffectiveVery Effective

What effect would an increase in arrival rate with no increase in service rate have on a queuing system?Multiple ChoiceThe queue would become shorterThe service time would become slowerWaiting time would increaseUtilization would decrease