You’re working in the stockroom and the last hour has been particularly busy, both in the stockroom and on the salesfloor. The pace is high, and colleagues are coming and going. You notice there’s a lot of stock in the wrong place.Please tell us how effective you think each of these approaches would be: 50%Pause the task you are working on to move the stock to their correct place, so that your colleagues can find them quickly when they need them.Not EffectiveSlightly EffectiveFairly EffectiveEffectiveVery EffectiveEncourage everyone in the stockroom to work together to move all the stock in the correct place.Not EffectiveSlightly EffectiveFairly EffectiveEffectiveVery EffectiveLet everyone in the stockroom know that you will move the stock over to your workstation while you figure out where they should go, and that they should come to you if they need them in the meantime.Not EffectiveSlightly EffectiveFairly EffectiveEffectiveVery EffectiveNEXT

You’re the only person on the tills, and the queue is getting longer. You know your other colleagues are busy with customers, or are in the stockroom, but you also know these customers here must be served.Please tell us how effective you think each of these approaches would be: 83%Ring the bell which calls your colleagues to the till, as you want to reduce the queue as fast as possible.Not EffectiveSlightly EffectiveFairly EffectiveEffectiveVery EffectiveApologise to the customers and explain that you are reducing the queue as quickly as possible.Not EffectiveSlightly EffectiveFairly EffectiveEffectiveVery EffectiveAssess how long the queue is, as you know how busy your colleagues are and you don’t want to disturb their tasks unless necessary.Not EffectiveSlightly EffectiveFairly EffectiveEffectiveVery EffectiveNEXT

10 ways to maintain professional behavior in the workplaceIf you want to improve your performance at work and your chances of career success, consider these professional behaviors that make good impressions on coworkers and employers:1. Arrive on timePunctuality shows your coworkers that you are reliable, care about your work and value their time. Take steps to ensure you’re on time for work each day, such as setting alarms and using calendar reminders for meetings and conferences. Aim to arrive a few minutes early so if you do encounter traffic during your commute or need to answer an urgent email before a meeting, you can stay on schedule.Also, make sure you follow your company's break schedule. If employees receive an hour for lunch and 15 minutes for breaks, return to work within those limits.Related: Punctuality and Attendance at Work: Definition and Tips2. Follow your company’s dress codeRegardless of whether your company has a strict dress code, allows casual attire or you work from home, maintain a clean and neat appearance that makes a positive impression on clients and coworkers. Review company guidelines about attire, and avoid items such as wrinkled or poorly fitting clothes, ripped jeans, tank tops and flip-flops. Choose something that looks professional because you represent the company.Related: Dress Codes for All Business Occasions3. Communicate respectfullyWhen you are at work, use clean language even during casual conversations and emails. Avoid gossiping, talking about sensitive subjects and sharing overly personal information with coworkers. If you do need to confide in a colleague, do it in a private space where customers or managers cannot hear you.During meetings and discussions, speak clearly and courteously so people can understand you. Listen to your colleagues when they share ideas and acknowledge the things they say even if you disagree. Your tone and language are equally important when communicating through email. Keep emails professional because they become long-term records of conversations.Related: Top 10 Communication Skills for Career Success4. Be honestIntegrity in the workplace can lead to positive relationships. Coworkers who trust each other are often productive and work well as a team. Be honest if you need personal time off from work or could use an extra few days to complete a project. Keep company and client information confidential. If you see dishonest behavior in the workplace, report it to your manager.Related: A Complete Guide to Integrity in the Workplace5. Have a positive attitudePeople enjoy working with colleagues who are upbeat and optimistic. If you show up to work motivated and with a good attitude, your colleagues might be likely to display similar behaviors, which can improve overall office morale.If you encounter challenges at work, try to solve them rather than complain about them. Give your colleagues positive feedback and encouragement on projects. Compliment the people around you on their personal and professional achievements.Related: 10 Ways To Have a More Positive Attitude at Work6. Take responsibilityRespected professionals set examples by taking responsibility for their actions. If you make a mistake, always admit it and then take steps to correct it or prevent it from happening again.Avoid blaming others, even if they contributed to an issue. Managers appreciate employees who acknowledge failed ideas, missed deadlines or wrong decisions, apologize and try to resolve them. If you realize you need help completing a project or making a big decision, ask for it.Related: 8 Ways To Take More Responsibility in the Workplace7. Avoid social mediaEven if your job involves posting on social media sites and monitoring company platforms, avoid checking your personal accounts during working hours. If a colleague or manager notices that you are on social media during the day, they might question your productivity. Instead, wait until your lunch break to check social media updates and turn off social media notifications so you won’t be distracted or distract others who work near you.Related: 9 Common Workplace Time-Wasters and How To Avoid Them8. Help othersOffer to help your colleagues when they appear overwhelmed by tasks or are trying to solve challenging issues. Ask if they want your opinion about an idea or your help completing a project, and respect their response.When you support your colleagues and work together as a team, you can elevate the entire department. Managers also notice employees who are supportive team members and might consider them for leadership roles.Related: 10 Ways To Help and Support Colleagues at Work9. Act ethicallyWorkplace ethics involve choosing between right and wrong and maintaining strong morals. Act ethically by:Understanding and following company rules and policiesReporting violations, questionable behavior, safety concerns or suspicious actionsRemoving personal bias and judgment from your decisions and interactionsBeing accountable and taking responsibility for your actionsAsking for help in difficult situationsWhen you act ethically, you are more likely to make good decisions that benefit your entire team.Related: Developing Personal Ethics: Examples and Tips10. Be reliableShow your colleagues and manager that they can rely on you to meet deadlines, do quality work and show up to meetings on time. When someone asks you to complete a task, commit to doing it well and finishing it on time.Prepare for meetings by reviewing agendas and bringing notes and discussion points. If your manager knows they can depend on you to do high-quality, timely work, they might give you more responsibilities and independence.

As a branch manager in a retail store, you've noticed a recurring issue of slow-moving inventory and excess stock levels. What approach should you consider to address this issue effectively?*A. Increase order quantities to reduce supply chain costs.B. Implement Just-In-Time (JIT) inventory management to reduce excess stock.C. Reduce the number of suppliers to streamline the procurement process.D. Offer discounts to customers to clear out slow-moving items

Politely end the discussion with the customer before doing your best with the display and rushing over to support on the till.Not EffectiveSlightly EffectiveFairly EffectiveEffectiveVery EffectiveCarry on advising the customer until the conversation has run its course before moving onto the other tasks.Not EffectiveSlightly EffectiveFairly EffectiveEffectiveVery Effective

Read the work situation below and choose the statements that are LEAST EFFECTIVE and MOST EFFECTIVE to you.Work Situation:Pat is one of the more productive workers in the Information Technology department. He is organized, works hard, and is bright. He also has a reputation in the department for not being very social and does not interact much with other employees. Today in the break room, Jacob sees Pat sitting by himself drinking coffee. If you were Jacob, which responses would be the most effective and least effective?Choose OneLEAST EFFECTIVEStatement Choose OneMOST EFFECTIVEInvite Pat over to the table where you usually sit with some other employees from your unit. Suggest to Pat that you both move to a table with some of his coworkers from Information Technology. Ask Pat if he would mind if you sat with him for lunch and then pull up a chair if he says it is okay. Smile and nod at Pat as you walk to your usual table, as you don’t want to make him uncomfortable; if he wanted company he wouldn’t sit alone. BackNext