Select the statements we should use:Sélectionnez toutes les réponses applicablesSorry, this is company policyI am not responsible for thatThere is nothing I can do to help youI’ve experienced this issue myself. I am so sorry to hear thisPlease calm downI can see how difficult this has beenI completely understand that this must have been disappointingCan you tell me what your problem is?I totally get what you're saying, I would feel the same waySoumettreou appuyez sur Entrer pour continuer
Question
Select the statements we should use:Sélectionnez toutes les réponses applicablesSorry, this is company policyI am not responsible for thatThere is nothing I can do to help youI’ve experienced this issue myself. I am so sorry to hear thisPlease calm downI can see how difficult this has beenI completely understand that this must have been disappointingCan you tell me what your problem is?I totally get what you're saying, I would feel the same waySoumettreou appuyez sur Entrer pour continuer
Solution
Here are the statements that are appropriate to use:
- "I’ve experienced this issue myself. I am so sorry to hear this."
- "I can see how difficult this has been."
- "I completely understand that this must have been disappointing."
- "Can you tell me what your problem is?"
- "I totally get what you're saying, I would feel the same way."
The other statements such as "Sorry, this is company policy", "I am not responsible for that", "There is nothing I can do to help you", and "Please calm down" can come off as dismissive or unhelpful, which is not ideal when trying to assist someone.
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