Should an infodemic manager ask questions that may highlight the pain points from within the health authority that may unintentionally contribute to unwanted behaviours?YesNo

Pain points help an infodemic manager ___________________ : (select all that apply)Understand how the information environment may explain the gap between health guidance and the population’s behaviourDesign better interventionsIdentify what people are confused aboutIdentify which population segments are ignoring health guidance

Examining the information environment to find the “pain points” is another way to looking at individual behaviours during an infodemic.TrueFalse

Infodemic managers actually “dot connect” between health programmes, emergency response structures, risk communication and community engagement functions to ensure they all have the insights they need.TrueFalse

An infodemic can cause real harm in the following ways: (select all that apply)Cause or intensify stigma and social cohesion when vulnerable groups or part of the population are blamed, for what the rest of society is experiencingGenerate mistrust in government, science and scientific experts, public health authorities, or interventions themselvesUndermine social cohesionDirectly impacting health (mortality and morbidity) through false or misunderstood health information

To identify the pain points around information in circulation, including information voids, some questions to ask include: (select all that apply)What sources are people engaging with but not finding the information they are looking for?How are people reacting to the information?How is official guidance being shared, discussed and interpreted?Are people sharing official guidance, or are they reacting negatively?