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Your shop is undergoing renovation, and some items have been moved. A customer approaches you asking for a particular brand of soap. What should you say? I know there's a mess because of the renovation, but the soap is still on the same shelf it was before. Of course, I'll take you right over to it. I'm sorry for the confusion; some things have been moved because of our renovation. See my co-worker Bill right over there? The soap is by him. You can ask him if you have any trouble finding it. The soap is right over there, behind the towels. I'm sorry that things are messy today. I'm sorry; I know some things have been moved because of our renovation. That soap is still in Section B where it was before, though.

Question

Your shop is undergoing renovation, and some items have been moved. A customer approaches you asking for a particular brand of soap.

What should you say?

I know there's a mess because of the renovation, but the soap is still on the same shelf it was before.

Of course, I'll take you right over to it. I'm sorry for the confusion; some things have been moved because of our renovation.

See my co-worker Bill right over there? The soap is by him. You can ask him if you have any trouble finding it.

The soap is right over there, behind the towels. I'm sorry that things are messy today.

I'm sorry; I know some things have been moved because of our renovation. That soap is still in Section B where it was before, though.

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