ĐIỀN VÀO CHỖ TRỐNG1. What is the main topic of the conversation?(A) The weather forecast(B) Product quality(C) Travel plans(D) Cooking recipes2. According to the conversation, what do some brands offer as a warranty?(A) A promise to replace a broken product(B) A discount on future purchases(C) A gift with every purchase(D) A cash refund for any product3. How does the woman suggest handling a defective product?(A) By ignoring it(B) By fixing it yourself(C) By contacting the company(D) By selling it to someone else

ĐIỀN VÀO CHỖ TRỐNGQuestions 1-3 refer to the following memo.To: All Warehouse StaffFrom: Logistics ManagerDate: September 15thSubject: Warehouse Procedures ReminderWe want to remind all warehouse staff about the importance of following our warehouse procedures diligently. Proper procedures ensure (1) … and customer satisfaction.Please remember to:Handle customs duties: Ensure that all customs duties are paid accurately for incoming shipments to avoid delays at the border.Apply price tags: Before placing products in the storage area, please remember to (2) … to each item.Cargo handling: When it comes to cargo handling, make sure to assort the items correctly, load them onto the designated shelves, allocate space efficiently, and (3) … .Distribution processing: As part of distribution processing, double-check that all orders are correct before shipping them out to customers.Thank you for your cooperation in maintaining efficient logistics procedures.1.(A) Distribution processing(B) Smooth operations(C) Customs clearance(D) Customs duty2.(A) Specify delivery(B) Arrive on time(C) Apply price tags or labels(D) Skip loading3.(A) Remove all product information.(B) Dip all products in chemicals.(C) Open the container and start the engine.(D) Sort products based on their categories.

ĐIỀN VÀO CHỖ TRỐNG1. What is the primary responsibility of product inspectors in quality control?(A) Overseeing manufacturing processes(B) Ensuring top-quality and safety(C) Promoting products to consumers(D) Creating security measures2. How do security measures like blockchain and biometrics impact quality control?(A) Reducing product manufacturing costs(B) Ensuring product standards and preventing counterfeiting(C) Enhancing the aesthetics of the product(D) Increasing product output3. Why are reporting requirements and financial disclosures crucial in quality control?(A) To hide financial information(B) To make consumers feel more secure(C) To ensure clear disclosures and accountability(D) To boost product sales

ĐIỀN VÀO CHỖ TRỐNGQuestions 1- 4 refer to the following advertisement.Experience Effortless Logistics with On-Time Deliveries!Looking for top-notch logistics services that ensure your goods reach their destination on time, every time? Look no further! Our team specializes in seamless logistics solutions to make your shipping experience hassle-free.Our Services Include:Customs Declaration Expertise: We handle all your customs declaration needs, ensuring your shipments comply with regulations and tariffs without delays or surprises.Efficient Customs Clearance: Say goodbye to border gate bottlenecks! Our customs clearance process is swift and accurate, so your goods can move smoothly across borders.Sort and Allocate: Our state-of-the-art facilities ensure your products are sorted, allocated, and stored efficiently, minimizing errors and delays.Distribution Processing: Trust us to process your orders accurately and swiftly. We guarantee the right products reach the right destinations, on time, every time.Why Choose Us:On-time Deliveries: We pride ourselves on delivering your goods punctually, ensuring your supply chain stays on track.Hassle-Free Customs: Let us handle the complex world of customs declarations and tariffs, so you can focus on growing your business.Expert Team: Our logistics experts provide you with top-notch service and peace of mind.Ready to experience logistics like never before? Contact us today for a consultation!1. What services does the advertisement mention related to customs and tariffs?(A) Efficient customs clearance(B) Sort and allocate(C) Distribution processing(D) On-time deliveries2. What is one of the benefits highlighted in the advertisement?(A) Lengthy customs clearance process(B) Frequent border gate bottlenecks(C) Complex customs declarations(D) Punctual deliveries3. What is NOT mentioned as one of the services offered by the company?(A) Sort and allocate(B) Distribution processing(C) Inventory management(D) Customs declaration expertise4. What is the primary focus of the advertisement?(A) Promoting tariff negotiation(B) Showcasing efficient logistics services(C) Highlighting customs bottlenecks(D) Offering international shipping discounts

List the types of products and services covered by the consumer guarantee

Questions 1-4 refer to the following summary of email.To: [email protected]: [email protected]: September 15Subject: Warranty InformationDear valued customer,Thank you for choosing MyTechStore for your technology needs. We take pride in providing high-quality products. However, if you encounter any issues with your purchase, please review our warranty policy below:- Brand New Products: All brand-new products are covered by our standard warranty. If you discover any defects in the first 12 months from the date of purchase, we will replace the product at no additional cost.- Refurbished Products: Refurbished products also come with a warranty. These items are covered for 6 months from the date of purchase. If any defects arise during this period, we will replace the product.- Corrective Action: To initiate a warranty claim, please contact our customer service team at [email protected]. Our dedicated team will guide you through the process and take corrective action as necessary.We value your satisfaction and strive to provide you with the best products and services.Best regards,MyTechStore Customer Support1. How long is the warranty period for refurbished products at MyTechStore?(A) 3 months(B) 6 months(C) 12 months(D) 24 months2. What should customers do if they encounter a defect covered by the warranty?(A) Wait for the defect to resolve itself(B) Contact customer service to get a warranty claim(C) Pay for any necessary repairs(D) Purchase a new product3. If you purchase a new product from MyTechStore and get a defect 10 months after the date of purchase, what will the company do?(A) Replace the product for free(B) Charge an additional fee for replacement(C) Offer a discount on a future purchase(D) Refund the purchase price4. What should customers do to get a warranty claim for a refurbished product?(A) Contact customer service and follow their guidance(B) Discard the product and purchase a new one(C) Wait for the defect to resolve on its own(D) Send the product to a repair center at their own expense