Results in the EFQM Model refer to both the outcomes achieved by the organization and the impact on stakeholders.Question 25Answera.Trueb.False

Criteria 3 of the EFQM Model focuses on:Question 13Answera.Engaging Stakeholdersb.Leadershipc.Policy and Strategyd.Partnerships and Resources

EFQM concept and components

The EFQM Model does not emphasize the need for alignment between Direction, Execution, and Results.Question 24Answera.Falseb.TRUE

What is the impact of a value-based management approach on stakeholders?  A. Decreased employee satisfaction  B. Improved customer relations  C. Reduced government regulations  D. Increased competition

Company is using EFQM approach and has heard good reviews about BSC approach. So is it true and what are the advantages and pitfalls of BSC and how will it be important to achieve the goal of performance management