A firm that must invest in new information systems capabilities in order to comply with federal legislation is investing to achieve which business objective? Customer intimacy Improved decision making Operational excellence Creation of new products Survival
Question
A firm that must invest in new information systems capabilities in order to comply with federal legislation is investing to achieve which business objective?
Customer intimacy
Improved decision making
Operational excellence
Creation of new products
Survival
Solution
The firm is investing to achieve the business objective of Survival. This is because compliance with federal legislation is not directly related to customer intimacy, improved decision making, operational excellence, or creation of new products. Rather, it is a requirement for the firm to continue operating legally, thus it is a matter of survival.
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